AETHER CORE / SUPPORT
Support Desk
Contact us for billing issues, delivery failures, account problems, or report quality concerns.
Contact
takatsusora@aether-core.orgSupport Window
Business-day review. Urgent billing or delivery incidents are handled in priority order.
Support intake for GenesisCore operation
Before contacting support
- ・Payment/session problems: include the checkout session ID if available.
- ・Report/PDF issues: mention the affected plan and delivery timing.
- ・Urgent incidents are prioritized when delivery or payment is blocked.
Support Desk
Submit issues for billing, account, technical failures, or report quality. AI triage runs first based on urgency.
Use "Critical" only for business-impacting incidents (payment blocked, result unavailable, PDF not delivered).
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